MANAGEMENT


The brokers at OC Residential Property Management have been helping clients acquire and manage residential real estate for 15 years. We market and show your property, provide tenant application forms, screen applicants with full background and credit checks, find qualified tenants, prepare and execute lease agreements, and manage tenant payments. We are the primary contact for tenant requests, and facilitate economical repairs with qualified and pre-screened contractors.

Rental Analysis

We provide an analysis of rents, including review of comparable properties and rental market trends, to assess the most competitive rental price point for our client real estate assets.

Listing

We invest for the long term with our lease listings by developing quality marketing materials and collecting detailed property documentation. We provide high quality photos for each property, create detailed property descriptions, design print and online marketing materials, collect HOA, warranty, and property documentation, and maintain property history and accounting.

Tenant Screening

Our tenant screening process is detailed, including credit checks, banks statement review, reference review, employment and wage verification (Tax Return Reviews as needed), and personal meetings with prospective lease candidates. We offer tenant paid credit checks through TransUnion. Tenants appreciate that credit checks are performed by a well known credit provider where that they can maintain their privacy while quickly giving landlords the information they need to make a leasing decision. We offer landlords the opportunity to review fully vetted tenant applications, however most opt to have us manage the entire process and execute leases on their behalf.

 

Contracts

Our tenant contracts have developed from years of experience with the responsibilities and challenges that arise from managing properties and working with tenants. Our contracts provide for the entire lease term, from delivering keys, access codes and remotes, to payments, and repairs, to the close of the lease. We cover maintenance access, tenant cleaning responsibilities, and access requirements that allow us to show the property as the tenant concludes their contract with us.

Minimize the Impact of Repairs (for tenants and owners)

Things break, most tenants and owners understand that. How those problems are resolved has a big impact on how people feel about their rental property. Tenants want to feel that owners are concerned with their welfare. In our experience it is not about dollars spent on repairs, it about timely communication, and quality repairs performed in a timely manner.

We are available for tenant calls, are clear as to how we plan to fix the problem, and set reasonable expectations as to the timeliness for repair. Our network of contractors, trades and handymen allow us to resolve the issue quickly and at a reasonable price.

Faster Payment Processing

Our rental payment system is simple for tenants, allows us to collect rent fast and to distribute owner funds fast as well. We use well known payment providers that tenants can trust. Our payment solution is easy for tenants to configure, it usually takes them 5 minutes to set it up and they have the option to configure recurring monthly payments. Set it once, and payments are collected on a regular schedule.

Minimizing Vacancies

Our lease contracts allow us to quickly re-lease your property when we receive cancellation notice from current tenants. We start marketing you property immediately, and are frequently able to narrow vacancies to a week or less.

Individual property marketing campaigns are prepped in advance; we collect photos, prep listing information, and gather association and property documentation allowing us to respond to tenant cancellations and list your property fast.

FAQ

What types of properties do you manage?

We manage all types of residential rental properties including condominiums (condos) , single family homes, town homes, multiplexes and apartment buildings.

Do I pay management fees while my property is vacant?

No. We align ourselves with our clients by not charging management fees during vacancies. This ensures that everyone is as motivated as possible to lease the property.

How do I transfer my tenants to OC Residential Property Management?

We have a standardized process for introducing ourselves to tenants. We deliver welcome packages to each of your tenants letting them know that the owners have decided to enlist our services. Our packages detail the benefits they can expect in working with us as we assume the owners responsibilities and give tenants multiple methods to contact us.

How do you handle vacancies / tenant cancellations?

Tenants change jobs, get married, have kids, buy homes… they move. We plan for vacancies from the start by ensuring that our contracts require adequate notice when a tenant decides to move. Upon tenant notification of their plans to move our standard contracts allow us to install lockboxes, for lease signs and fliers, list the property on the MLS, and show the property. We retain all of our marketing tools from previous listings and are able to get to work finding a new tenant quickly. By planning ahead we are able to get a head start on the change in tenants and limit vacancies.

What happens when a tenant doesn’t pay rent on time?

Our accounting and payment processes help us to encourage tenants to pay on a regular schedule, allowing us to know when there is a problem early (in most cases before tenant payments are late). Generally, if we have not received payment by the 3rd of the month we contact the tenant to discuss. If we have not received payment by the 5th a late payment is assessed, we prepare a 3 Day Notice to pay or Quit, and contact the tenant to let them know the notice will be delivered the following day. We deliver the notice via email and registered agent service. In the rare event that rent payment has not been delivered by the 9th we assist our landlord in contracting legal services to immediately start the eviction process. In general we have found that by maintaining good tenant relationships we are able to avoid these problems.

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